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Shipping & Refunds






Domestic Shipping Policy


Shipment processing time


All orders are processed within 1-2 business days.


Shipping rates and the delivery estimated


We offer standard Free Shipping on all orders within the USA.


Shipping method Estimated delivery time Shipment cost


Standard Shipping 2-4 business days Free


Shipment confirmation and order tracking


When your order is processed and a tracking number is available, you will receive an email with tracking information.


International shipping

We currently only ship to Canada outside the USA. 


Shipping rates and the delivery estimated

The shipping rate and delivery time will be based on your delivery address and will be provided during checkout. 

Customs, duties, and taxes


ToBox USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Still have questions about shipping? Contact customer service at



Re: Customer Support

6750 N Andrews Ave

STE 200 

Fort Lauderdale, FL 33309

General Return & Refund Policy



If you are unsatisfied with your product for any reason you can return it withihng 30 days from the date

of delivery. You may return any Product (as

defined below) purchased on ToBox USA Store in accordance with the terms below:


A return authorization must be requested within 30 days of your date of delivery. You must

contact us at to request and receive an RMA.

The return authorization number must be included along with your returned product.

Once an RMA is received please return the item and email us back with the RMA and the

tracking# so we can track your return.


You must return the Product to the address provided at your cost to receive a refund 30 days of receipt of RMA.


Additional terms and conditions:


Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or

VAT) are not refundable.



To complete your return, we require a receipt or proof of purchase.




Once your return is received we will issue your refund within 24-72 hours 


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. Then contact your

credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If

If you’ve done all of this and you still have not received your refund yet, please contact us at


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the

same item, send us an email at and we will provide you with further

instructions on where to return the item for an exchange. Please note that we cannot accept

exchanges beyond 30 days from the date of delivery.


Still have questions about your return? Contact customer service at


Total: $0.00 ILS

Delivery: Within 3 to 4 business days in the USA, and 14 to 21 days to Canada